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Your wellbeing matters to us
Send a message and our team will guide you through the next steps with care and attention
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Send us a message to book your appointment and we will get back to you as soon as possible
info@zancenter.com
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FAQs
Have questions before booking your consultation? We’re here to help. Below you’ll find answers to some of the most common questions about our telehealth services, appointments and what to expect from your care at Zan Center.
Who can access medical consultations?
Currently, medical consultations are available exclusively for patients residing in Pakistan due to regulatory requirements. However, our Doctor mentorship programs are open to individuals globally.
What services does Zan Center Clinic offer?
Zan Center Clinic offers:
– Medical consultations (women’s health, menopause, contraception, longterm
preventative health)-Pakistan only
– Doctor mentorship programme– globally available.
Who conducts the consultations?
Consultations are conducted by an UK- based Family medicine Specialist who has extensive experience in Family health, women’s health and medical Education. We’re passionate about
empowering individuals to become the best version of themselves.
What is your refund and cancellation policy?
We offer a very lenient cancellation and refund policy. You can cancel or reschedule your appointment up to 24 hours before the scheduled time for a full refund or to book an alternative slot.
How are consultations conducted?
All consultations are primarily conducted via WhatsApp video calls due to the
platform’s universal availability and ease of use.
What happens if I miss the call from Zan Center?
The doctor will call at your scheduled appointment time. If the call is unanswered, you
will receive a WhatsApp message reminding you of the call. The doctor will attempt to
contact you twice more within a five-minute interval. If the call remains unanswered after three attempts, your case will be closed.
What if my WhatsApp call does not connect due to network issues?
If WhatsApp video calls fail to connect due to network problems, we will attempt to reach you through a regular audio call from Zan Center’s UK Phone Number, on your provided local phone number.
Can I book appointments from outside Pakistan?
You can book Doctor mentorship programme from anywhere in the world. Medical consultations are currently limited to residents of Pakistan only.